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Cookie policy

Version: 10 July 2026

Applies to: Michael & Giso boutiques and services
Chamber of Commerce (KvK): 17218693
VAT: NL819008588B01

1. Applicability

These terms and conditions apply to all offers, agreements, orders and services by Michael & Giso, both in our boutiques and for distance sales. Any deviation from these terms is only valid when agreed in writing.

2. Products and services

Michael & Giso specialises in made-to-measure tailoring, styling guidance and related services. Because each garment is custom made, subtle variations in colour, fabric, finish or fit may occur. We always strive for the highest standards of quality and personal service.

3. Pricing and payment

Unless stated otherwise, all prices include VAT. Generally, payment is made in full in advance. By mutual agreement, payment can be split into two instalments. For corporate clients, delivery on invoice may be permitted subject to approval.

We reserve the right to defer delivery if payment is outstanding.

4. Delivery and lead times

The average lead time for made-to-measure garments is approximately 6 to 8 weeks. This timeframe is indicative and can vary depending on production, fabric suppliers or other external factors.

A delay in delivery does not entitle the client to cancel the order, claim compensation or dissolve the agreement, unless agreed otherwise.

5. Cancellation of orders

As we produce garments to order, cancellations can only be accepted if:

Production has not yet commenced, and
Fabrics or materials have not yet been specifically ordered.

Beyond this point, cancellation is no longer possible.

6. Fit, warranty and complaints

We offer fit adjustments without a fixed time limit, provided they are reasonable and technically feasible. In the event of changes in body weight, we will always try to find a suitable solution where possible. We guarantee the quality of our garments under normal wear. This warranty does not cover wear and tear from intensive use, improper care or external factors.

Please send complaints to: info@michael-giso.com. We aim to resolve all complaints thoroughly and in close consultation with you.

7. Liability

Michael & Giso is solely liable for direct damage that demonstrably results from a failure in our services.

Our liability is limited to the invoice amount of the product or service in question, unless otherwise prescribed by law.

8. Force majeure

Michael & Giso is not liable for delays or failures caused by force majeure, including but not limited to delays in fabric supply, production issues, transport disruptions, pandemics, government measures or other circumstances beyond our control.

In such instances, we will always seek a suitable solution.

9. Intellectual property and imagery

All designs, concepts, communications and materials from Michael & Giso remain the property of the brand.

Photographs of clients are only used for marketing or communication purposes with explicit consent.

10. Governing law

All agreements are governed by the law of the country in which the respective Michael & Giso boutique is located. Any disputes will be submitted to the competent court in that jurisdiction.