Version: 6 February 2026

Applicable to: Michael & Giso boutiques and services
Chamber of Commerce: 17218693
VAT: NL819008588B01

1. Applicability

These general terms and conditions apply to all offers, agreements, orders, and services of Michael & Giso, both in our boutiques and in distance selling. Deviations from these terms are only valid if they have been agreed in writing.

2. Products and services

Michael & Giso specializes in bespoke clothing, style guidance, and related services. Because this concerns custom work, small variations in color, fabric, finish, or fit may occur. We always strive for the highest possible level of quality and personal service.

3. Prices and payment

Unless otherwise stated, all prices include VAT. In principle, the full purchase amount is paid in advance. By agreement, payment may be made in two installments. For business customers, delivery on invoice may be permitted after approval.

If payment is not received, delivery may be postponed.

4. Delivery and delivery times

The average delivery time for custom work is approximately 6 to 8 weeks. This period is indicative and may vary depending on production, fabric suppliers, or other external factors.

Delay in delivery does not entitle the customer to cancellation, compensation, or dissolution of the agreement, unless otherwise agreed.

5. Cancellation of orders

Because we produce custom work, orders can only be canceled as long as:

• Production has not yet started, and

• Fabrics or materials have not yet been specifically ordered.

After this point, cancellation is no longer possible.

6. Fit, warranty, and complaints

We offer fit adjustments without a fixed time limit, as long as this is reasonable and technically feasible. In the event of changes in body weight, we will try where possible to think along about suitable solutions. We guarantee the quality of our products under normal use. Wear and tear due to intensive use, improper care, or external factors is not covered.

Complaints can be reported via: info@michael-giso.com. We aim to resolve complaints carefully and in consultation.

7. Liability

Michael & Giso is only liable for direct damage that demonstrably results from a shortcoming in our services.

Our liability is limited to the invoice amount of the relevant product or service, unless the law provides otherwise.

8. Force majeure

Michael & Giso is not liable for delays or shortcomings caused by force majeure, including, but not limited to, delays in fabric deliveries, production problems, transport disruptions, pandemics, government measures, or other circumstances beyond our control.

In such cases, we always look for a suitable solution.

9. Intellectual property and image use

All designs, concepts, communications, and expressions of Michael & Giso remain the property of the brand.

Photos of customers are used exclusively for marketing or communication purposes after explicit consent.

10. Governing law

All agreements are governed by the law of the country in which the relevant Michael & Giso boutique is located. Any disputes will be submitted to the competent court in that jurisdiction.

11. Changes

Michael & Giso reserves the right to amend these general terms and conditions. The most recent version is always available via our website or upon request.